Namibia Revenue Agency (NamRA) held a stakeholder engagement session in Windhoek with the “Order With Me” operators.
 
These operators are small online importers who help customers order goods from outside the country, mainly from countries like China.
  
NamRA has been working to better understand their operations and guide them on legal requirements.
 
The session created a platform for NamRA and the operators to discuss the rules that guide online importing.
 
Experts provided questions, explain procedures, and give advice.
 
This made the session interactive and helpful for the operators, many of whom often face challenges when dealing with customs and tax regulations.
 
Several concerns were raised by the operators that included the process of declaring goods at the border.
 
 
Many operators said they are unsure about the correct steps to follow, which sometimes leads to delays.
 
 
Another concern is how taxes are calculated and why the amounts can sometimes be high.
 
Operators also wanted clarity on the difference between legal and illegal imports, especially as some products may be restricted or considered counterfeit.
 
They further asked whether charges differ from one product to another and how they can better understand these charges.
 
Overall, the session strengthened the relationship between NamRA and “Order With Me” operators. It highlighted the importance of communication and cooperation in making sure that online importing is done lawful and fair.