Students at the University of Namibia's (UNAM) Rundu Campus want Namibia Students Financial Assistance Fund (NSFAF) services decentralised to the regions. Students Representative Council (SRC) member responsible for External Affairs Ansfried Moyo says NSFAF's service to students in the regions is very poor. Speaking to NBC News ahead of the 2021 academic year Moyo noted that many students signed loan agreements with the fund, but are yet to receive funding. He says some of the students signed NSFAF agreements in 2018 but have never been funded to date. The SRC member shared a list of 97 students from the Rundu Campus alone awaiting payment of tuition and non-tuition fees from the NSFAF. Moyo claims that only those who were able to travel to Windhoek received financial assistance on time and as per agreement. The fund has a student services portal where students' login their queries, but Moyo claims this has been ineffective. They thus demand an office be established at the town to handle personal queries. Contacted for comment, NSFAF acting chief executive officer Kennedy Kandume says the fund streamlined its services online and this process has been successful. Kandume noted that NSFAF services are mostly seasonal, therefore, officials who were deployed in its then regional offices became idle for a long period. He says where the need arises the fund normally dispatches teams to regions to attend to critical students queries. The acting CEO also dismissed claims that some students were not assisted even after signing contracts. Kandume, however, noted that if there were isolated cases of that nature they will be investigated.