Customer feedback enables businesses to evaluate and upgrade their services and product capabilities as needed to maintain and improve their competitiveness.

It's against this background that FNB Namibia has donated customer feedback QR code scanners worth N$50,000 to the Namibia Wildlife Resorts. 

NWR's Communications Manager Nelson Ashipala noted that the QR Code Scanners are an innovative tool that marks a significant step in enhancing their commitment to excellent customer service and ensuring that their guests' needs and concerns are addressed promptly.