Prime Minister Saara Kuugongelwa-Amadhila has called on the public and institutions to cooperate with the government during the Citizen Satisfactory Survey aimed at improving public service delivery.

Kuugongelwa-Amadhila indicated that the previous survey did not meet the expected targets for good performance.

Kuugonglewa-Amadhila states that the findings are an indication that more needs to be done to ensure that planned activities respond to the needs of communities and bring about the transformation needed in the country.

Launching the popularisation phase of the second Citizen Satisfaction Survey 2023, the Premier noted that citizens must understand the need to partake in the survey and give feedback to government institutions, agencies, and SOEs to improve performance and quality of service delivery.

Remedial action plans are implemented and monitored by the office of the prime minister to assess their impacts.

"I really want to call upon the citizens and say to us, OK, this is where you need to improve and why. And for us to embrace that so we can achieve more and bring about a better Namibia that we would like to see. I am happy to hear that UNAM is on course with preparing for this survey so that we can all have positive anticipation that the survey will be carried out within the time that is planned. We were to have this survey annually, but we realised that depending on what comes out of the survey, we need to make some remedial plans and implement them to see how they impact the situation before we conduct another survey."

Kuugongelwa-Amadhila expressed optimism that once data is obtained, the ministries and agencies, regional councils, and SOEs will use the information to improve the programmes to be implemented. 

She also acknowledged progress made in the areas of health, particularly HIV and eliminating mother-to-child transmission.

"Because there was so much stigmatisation of HIV, it was a struggle to get anyone to agree to get tested. And once tested, it was a struggle to get people to support HIV-positive people and those who were positive did not want to come out and take their medication. But now people are not afraid to be known, so I believe that according to the Ministry of Health, by the time they have the next review in 2028, we will have improved on the targets we have set."

The survey will be conducted in all fourteen regions.