Customs clearing agents said the recently implemented ASYCUDA World system by the Namibia Revenue Agency (NAMRA) is disrupting cargo clearance operations and causing financial losses due to its technical failures.
Clearing agents accused NAMRA of poor planning and failure to properly pilot the system before rolling it out.
The agents say the new system has led to delays, operational confusion and costs linked to storage fees and charges at points of entry.
A lack of sufficient technical expertise to resolve system-related problems speedily is another issue, citing that some issues are being referred to experts outside Namibia.
"Impact on Customs Operations: Customs officers themselves are reportedly experiencing similar unresolved system challenges, further confirming the seriousness of the situation. Impact on Clearing Agents and Clients: Clearing agents are failing to provide timely services to clients due to system delays beyond their control. This is resulting in the following: storage fees, demurrage charges, delayed cargo clearances, and financial losses to importers and exporters, says spokesperson Chriszette De Beer.
NAMRA's chief strategic communications and support engagement, however, stated that the upgrading of the system followed extensive planning, testing and training conducted since July last year under the guidance of the UN Conference on Trade and Development.
Yarukeekuro Ndorokaze says user acceptance testing involving both internal users and selected customs clearing agents was also done.
The agency also postponed the system go-live data from the 1st of April to the 5th of May to allow for additional readiness and testing.
The revenue agency also dismissed claims that there are no technical experts in the country.
It says UNCTAD functional and technical experts are currently stationed in Namibia to support the implementation process.
Ndorokaze, however, acknowledged some challenges in the implementation of the system but pointed out that support structures, including a command centre and regional technical teams, are actively addressing reported issues.