In an effort to elevate the quality of public services and bring justice closer to the people, the Ministry of Justice unveiled a visionary set of Customer Service Charters.
This initiative aims to revolutionise the interaction between the ministry and the public.
The charters are structured around a series of pillars, each embodying a fundamental aspect of the Ministry's dedication to excellence.
Underpinning these charters are principles that encompass not only the standard of services but also inclusivity, transparency, accountability, and the empowerment of every individual seeking the Ministry's assistance.
One of the standout pillars in these charters is the "Information Pillar," which demonstrates the Ministry's unwavering commitment to inclusivity by accommodating individuals with disabilities.
This reflects the Ministry's recognition that accessible services are the cornerstone of a just and equitable society; hence, the charters are translated into nine local languages, including Braille.
Courtesy and helpfulness, two virtues indispensable in the realm of public service, form other pivotal pillars.
Consultations and Non-Discrimination Pillar reinforces the ministry's commitment to impartiality.
The Quality of Service and Value for Money pillars reiterate the ministry's aspiration to provide public services, ensuring that every interaction reflects the dedication to delivering genuine value to the citizens.
In a society where accessibility is often a challenge, the Ministry's Accessibility Pillar signals a resolute commitment to breaking down barriers and ensuring that public services are accessible to all.
In her keynote address and launch of the Charters, the Minister of Justice reiterated her ministry's dedication to transformation.
The official launch of the CSC to the public will take place on Friday at the open space adjacent to Katutura Magistrate's Court.