The Kavango East Education Directorate has launched its Customer Service Charter.

Its director, Fanuel Kapapero, is hopeful that the charter will improve customer and education satisfaction in the region.

The Customer Service Charter is a product of national consultations drafted by a committee where all 14 regions were represented. 

This is in line with the office of the Prime Minister's vision of providing effective public service.

Kapapero says the charter will promote awareness of the services provided by the Ministry of Education, Arts, and Culture and where such services can be obtained.

He thus urged his staff to be responsive and deliver an effective and efficient service at all times.

The region has six education circuits and about 180 schools, where he says residents can access services.

Kapapero wants officials to change their attitude toward the ministry's clients.

"Customers in Namibia have suffered for too long. How many times have they called your office and you told them, 'the file is actually with the director, and the director is not here,' and the poor person who hiked from Divundu to come here has to go back with no answer? Colleagues, we must consider ourselves fortunate. A lot of people, some of them better qualified, have better behavior. They are out there, not working, but those of us who hold the posts, some of us have apparently become untouchable. Apparently, I am a boss in the air-conditioned office."

He thus instructed every employee of the ministry to take it upon themselves to ensure that the charter is disseminated and understood by all residents.