The Office of the Prime Minister (OPM) has revised the Customer Service Charter to further cement its commitment to the advancement of public service delivery.

The customer service charter is considered a significant milestone in public services as it integrates the functions and inputs of the offices within the public sector. It is against this background that the office of the Prime Minister launched the revised version of the customer service charter.

The Zambezi Education Directorate hopes to improve access to services through its just-launched customer service charter.

The charters follow a directive by the Office of the Prime Minister last year for all ministries to establish functional customer charters.

Launching the concession on behalf of the Zambezi Governor Alfuea Sampofu, Katima Mulilo Urban Councillor, Kennedy Simasiku said he hoped it would serve towards improved service delivery in the region.

The Kavango East Education Directorate has launched its Customer Service Charter.

Its director, Fanuel Kapapero, is hopeful that the charter will improve customer and education satisfaction in the region.

The Customer Service Charter is a product of national consultations drafted by a committee where all 14 regions were represented. 

This is in line with the office of the Prime Minister's vision of providing effective public service.