Of all the country's 14 regions, Kavango West is the only one without a fully-fledged Namibian Traffic Information System (NaTIS) office.
As a result, residents travel 130 kilometers to Rundu for services.
At the moment, the NaTIS office at Nkurenkuru only offers learners' license tests, renewals of driving licenses, registration and licensing of vehicles, and personalized number plates.
During a meeting at Nkurenkuru with the Minister of Works and Transport, John Mutorwa, he urged that NaTIS services be brought closer to the people.
"NaTIS is a very important service. I know we have limitations on money. When Nkurenkuru residents or Kavango West residents say we need a NaTIS office here, they are not saying that tomorrow the whole fully fledged station must be there, but they must be assured that, you know, phases must be adhered to, and the cooperation between the local authority and the NaTIS officials in terms of providing at least some basic facilities to start the service must also be strengthened."
The minister also called on the officials of NaTIS to serve the nation with due diligence.
"It is not a favor to provide NaTIS services, and this message is for the whole country. It is not a favor when you go to a NaTIS center, whether it is to pay for your license, renew your license, or test. It is not a favor, but it is a public service that you deserve, and you are not getting it for free. I am not getting it for free."
Mutorwa also stated that NaTIS offices should provide customers with chairs while they wait for services, adding that it is not alright for people to stand all day long.
The Roads Authority's Executive Officer for Transportation, Sidney Boois, says the Nkurenkuru office will improve in phases.
The first step, he says, will be the testing of light vehicles.
"Meaning, the faster we work together as the Town Council and Roads Authority, even light motor vehicle driving can happen tomorrow, the faster we work, because for light vehicle testing, we already have an examiner that can test all the vehicles or all classes. In terms of infrastructure, it is minimal infrastructure for light vehicle testing, Honourable Minister, to start with a phased approach, and that will require another discussion with the town council so that that facility in terms of construction or interlocking would not take us long."
Boois says the RA is in the process of acquiring a three-hectare piece of land for the construction of a fully-fledged NaTIS office.
The Nkurenkuru office currently operates with 12 employees.
Apart from the limited workspace, the office is operating without internet, has no office telephone, and only has one vehicle.