In an effort to improve the lives of Okahandja residents, the town's municipality has launched a five-year strategic plan.

The strategic plan aims to provide basic and affordable service to residents, and accelerate land and housing delivery as well as water provision to the residents. 

The plan includes granting 5,000 families security of tenure, while 705 families will receive erven.

In addition, it will also bring infrastructure and institutional development.

Disgruntled Okahandja residents are up in arms over poor service delivery at the town, claiming that their pleas for help fall on deaf ears.

At a community meeting held in Okahandja on Sunday, the residents said issues of poor water supply, inadequate land delivery, and the lack of proper sanitation remain unresolved despite numerous appeals to councillors and the municipality.

Sewage water, which has become a breeding ground for mosquitoes and a health hazard with the potential to cause diseases like cholera and malaria, flows freely within the community.

Civil servants have been encouraged to embrace technology and leverage the newly launched "Being a Public Servant in Namibia" Digital Pocket Guide 2.0 to improve service delivery.

Embracing digital technology has been identified as a key tool for improving effective service delivery and social justice. 

The digital version of the Pocket Guide will see the strengthening of institutions, governance, and capacity as civil servants will be better positioned to navigate the complexities of their roles to meet the needs of Namibia's public service.

The Swakopmund Municipality has made progress in service delivery to all its residents.

This is evident through endeavours like allocating land for housing requirements and ensuring that the welfare of the community remains of utmost importance.

The municipality continues to explore innovative approaches to enhance the quality of life for all its residents.

More than 1300 residents of DRC Proper and DRC Wagdaar have been allocated land.

The Minister for Urban and Rural Development, Erastus Uutoni, has urged leaders to set aside their political differences and prioritise timely service delivery and development.

Speaking at the ground-breaking ceremony for new houses at Bukalo, Uutoni highlighted that internal conflicts among leaders hinder development, leading residents to blame the government.

The Swapo Party Regional Coordinator in the Zambezi Region, Maffat Sileze, has assured residents of Kansoko Village in Linyanti district of the government's commitment to service delivery.

Sileze's response comes after the community at Konsoko raised concern that elderly people walk long distances to receive their old age social grant, as well as the lack of boreholes in Masida and access roads to the villages between Makanga and Masidas.

Quality customer care is vital for the survival of any tourism business.

It's against this background that the Namibia Wildlife Resort and the Namibia University of Science and Technology (NUST) signed a cooperation agreement to improve the quality of service delivery and customer care services.

The agreement was signed in Windhoek.

At the signing, the Vice-Chancellor of NUST pointed out that improving service delivery for the tourism sector will go a long way in helping the sector recover from the impacts of the COVID-19 pandemic.

Elected political leaders are urged to ensure that services are delivered successfully and competently.

The Deputy Minister of Urban and Rural Development Natalia |Goagoses made the call at the opening of the annual Hardap and ||Kharas Regional Mayors and Chairpersons Forum at Keetmanshoop.

The three-day event is aimed at exchanging concrete actions and finding innovative solutions to achieving sustainable rural and urban development.

The Engela Hospital has received 14 medical doctors to address the backlog in service delivery.

This development is hoped to shorten, if not alleviate, the patient's waiting period.

The Engela Hospital is the largest in the Ohangwena Region, serving a large catchment population of 180,000 people.

Over the past years, the hospital has been operating with only five doctors, resulting in patients spending many hours in the queue or sometimes even going back home without being attended to.

Erongo Regional Council has reiterated its commitment to service delivery.

Its Chairperson Benitha Imbamba said they have rated the best regional council in terms of customer service charter development and implementation by the office of the Prime Minister.

Imbamba said this during the region's annual opening meeting at Swakopmund.

Erongo scooped first place among the regional councils and third place in the overall government agencies ratings.