The Deputy Executive Director of Finance and Administration in the ||Kharas Education Directorate, Knox Imbuwa, says educational global challenges require coordinated efforts.
He made this remark during the launch of the regional customer service charter for the directorate at Keetmanshoop.
The ||Kharas Education Directorate charter aims to enhance service delivery, promote accountability and transparency and encourage community engagement and feedback.
"Be it a child, be it a parent, all individuals, all corporate entities have a responsibility to actually play a role. I have always listened to some citizens; they would say, 'No, your schools are dirty; the walls are not even painted.' And I have always challenged them to say, 'As citizens, responsible citizens, you take an action by mobilising the community to come clean the school'," said Imbuwa.
The Keetmanshoop Town Council management committee chairperson, Easter Isaack, stated the charter demonstrates the ministry places the needs and expectations of the public at the centre of its service, planning and delivery.
"By outlining the service standards and performance expectations, this charter bridges the gap between the public and the government. It ensures that all citizens, especially our youth, are treated with dignity and respect and that they receive timely, fair and professional services."
The Governor of ||Kharas, Dawid Gertze, said the charter should not be viewed as a document but as a reflection of the education directorate's staff's commitment to delivering quality and effective service.
His message was read by ||Kharas Regional Council Acting CRO, Ralph Sachika.
"This evening is more than just the start of a document; it is an opportunity for us to rededicate ourselves to service excellence. It is about making sure that every person who walks into our offices as a learner, as an educator, as a young person, as an artist or as an adult is served in a timely, respectful and transparent manner that helps them to get what they want."
Employees of the Ministry of Education, Innovation, Youth, Sports, Arts and Culture represent 40% of the public service workforce.